FREQUENTLY ASKED QUESTIONS

For Well-Informed Healthcare Decisions

WHAT SHOULD I CONSIDER WHEN CHOOSING A HOME HEALTH CARE PROVIDER?

Below is a list of important question you should ask yourself and answers we have provided you to assist in finding the right care provider for you. We have also included other questions and answers often asked about us.

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1) DOES THE A HOME CARE COMPANY REQUIRE BACKGROUND CHECKS FOR ALL CARE WORKERS EMPLOYED?

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A good quality company would have background checks as a pre-requisite before hiring and maintained during employment.

It is important to the safety of your loved one to know about any issues that may arise in background checks of in-home caregivers.

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2) WHAT CREDENTIALS DOES THE COMPANY REQUIRE OF ITS CAREGIVERS AND HEALTH CARE AIDES?

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An in-home care companies can provide workers for help with a variety of tasks. For instance, if your loved one needs a level of nursing care, in-home health care workers should have nursing credentials and experience to handle the needs of your loved one.

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On the other hand, the agency may also provide in-home care workers who perform work such as light meal preparation, general cleaning, and companionship to your loved one. These workers must meet different criteria than nursing staff must meet.

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Regardless of the level of care needed, however, it is wise to check the company's policy regarding the credentials needed for each type of worker and each level of care.

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3) ARE CAREGIVERS AND HEALTH CARE AIDES EMPLOYEES OF THE COMPANY OR DOES THE COMPANY USE CONTRACT WORKERS?

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This is an important question for liability reasons. For your protection, it is best to work with a company with caregivers who are fully insured and bonded.

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4) WHAT TYPE OF QUALITY ASSURANCE MEASURE DOES THE COMPANY TAKE?

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Working with a company that has a strong quality assurance policy provides additional peace of mind for you and your loved one. A company that invests in ongoing employee training and regularly reviews employee performance is likely to provide superior service.

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5) WILL THE SAME CARE WORKERS BE CONSISTENTLY ASSIGNED TO WORK WITH YOUR LOVED ONE?

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While every company will sometimes need to make staffing adjustments, in general, it is good to find a company that will assign specific workers to your loved one's case. In this way, your loved one can get to know the workers and be more comfortable with them.

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An additional benefit to having the same workers assigned to the case is that in-home care workers who get to know your loved one well can spot potential changes in the health and alert you to any areas of concern quickly to make any potential changes to the care plan to ensure best results.

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ARE OUR CAREGIVERS SCREENED AND INSURED?

At In-Home Personal Care we conduct background checks (Criminal, Adult/Child Registries and Driver's Record) as a pre-requisite before hiring and maintain in good standings during their employment. Our caregivers are properly insured and bonded to ensure the safety of our clients.

ARE YOUR CAREGIVERS CERTIFIED PROFESSIONALS?

Although you do not need to be certified to work in heath care as a caregiver, you do need to have the skills and training to provide proper care and to meet health care standards. 
Each caregiver working for In-Home Personal Care is selected through a vigorous screening and training process  to ensure they have the skills to perform their duties as the health and safety of our clients is at the upmost priority.
We keep up to date with training and skills sets required to provide exceptional service to our clients.
We assist and support our caregivers who chose to pursue a higher level of education to become certified as Health Care Aide.

DO YOU PROVIDE FREE CONSULTATIONS BEFORE WE DECIDE ON ANY HOME CARE?

Yes, we provide a free in-home assessments. During this assessment we will gather information and document your needs and through discussion we will come up with a plan together that benefits YOU, the client.
An assessment can be booked by contacting us by email, phone or through our website.

DO YOU ONLY CARE FOR SENIORS?